General
Disclaimer & Terms and
Conditions
The bottom line is that you'll
know the bottom line. We build
the exact carport you want and
you know exactly how much
you'll pay for it. The
pricing on the carport
configurator may vary, we hold
no responsibility or represent
any obligations for any
possible technical problems
and/or errors in pricing.
Once your carport order is
placed through the carport
configurator, it will be
processed pending approval
from management, until then we
have the right to refuse any
order for any reason and also
hold the right to change
pricing at any time prior to
order confirmation.
(example: if you get a
carport estimate, the next day
the price may be different if
we have a sale or price
increase) It's not
likely that there will be any
differences, this is purely
our disclaimer just in case.
Orders through manufactures
must be confirmed by the
manufacturers district office
before being accepted.
Carports.com will notify
customers within 72 hours of
placing order if there are any
pricing differences or bracing
recommendations. In some
cases there many be
differences in pricing due to
some areas requiring extra
bracing. This rarely
happens but it is a
possibility. Rest
assured that customer's
interest is priority. In
order to better server it's
customers, Carports.com
contact the manufacturer's
district office (according to
local order placed) to confirm
pricing and order details
within 24 hours of order being
taken incase there are any
pricing differences of the
special order item.
Carports.com owns and operates
two online estimators.
The Installed-Units Estimator
excludes state and local sales
taxes. Taxes are
applicable to all units that
are delivered and installed
sales because the manufacturer
delivers and installs the
product for you.
Returns,
Cancellations and Refund
Policy
Policy
for products:
T-N-T Carports, T-N-T Metal
Buildings, American Steel
Carports, American Carports,
Coast-to-Coast Carports
In
order to be very clear with
all customers, we go over our
policy throughout several
steps of our ordering process.
1. When the order is
placed, verbally by telephone.
2. All order
calls are recorded and placed
on file for any question.
3. At the bottom
of every page of our website,
under Disclosures & Legal.
4. In the
emailed order receipt,
detailing our policies, which
we retain a carbon-copy
of to keep as proof that
customers receive the order
receipt.
OUR
REFUND POLICY:
Carports.com,
does not offer a refund
because every order placed is
a special order.
When ordering, your
sales person recorded the
confirmation on the phone when
you agreed to our no refund
policy, which reads,
“This
portion of the call today will
be recorded and kept on file
for future reference.
The order you are
placing today may be canceled.
If you do cancel, your
initial down payment that you
are putting towards your order
today is not refundable.
The reason the down
payment is non refundable is
because it goes towards the
preparation, paperwork and
processing of your order
today.
It is our customer’s
responsibility to know if they
need a permit or not before
they place their order. In the
event that you do cancel the
order you are putting in
today, the down payment will
be lost since it is used
towards the preparation,
paperwork and processing of
your order today. By ordering
today, you are agreeing to our
policy.”
This
policy is recorded digitally
and stored, and signed off my
a manager on duty along with
the sales person taking the
order.
There
are absolutely no exceptions
to our refund policy.
It is up to you to work
with the manufacturer to setup
delivery, installation, etc.
At no time is the sales
office (Carports.com)
responsible for unexpected
circumstances due to
manufacturer.
If circumstances arise,
it is the responsibility of
the customer to work that out
with the manufacturer solely,
not Carports.com. Even
if the customer cancels the
order and refuses delivery
and/or installation, our
services preformed are for the
preparation, paperwork and
processing of the order, not
towards the product itself.
In
order to show good faith with
our refund policy,
Carports.com will retain a
store credit for the amount of
down payment paid at the time
of order. That store
credit may be used towards the
future down payment of a
future order placed with our
company. The store
credit must be used within
three (3) years or the credit
will be forfeited.
Carports.com
is not responsible for any
manufacturers guarantees,
warranties, installation
issues, delivery times, and
any other unforeseen
problem(s) that could arise
throughout the process of
delivery, shipping and/or
installation.
Carports.com will work in good
faith with the customer and
the manufacturer to assist in
resolving issues if any
develop as long as both
parties are giving reasonable
and conscious effort to
resolve the issue.
Carports.com take great pride
in selling the our featured
brands but are only hold
responsibilities of a
"dealer" for these
manufacturers. As a
dealer, Carports.com resolves
the right to hold down
payment(s) made to
Carports.com to be
non-refundable because the
down payment is considered for
the preparation, paperwork and
processing of your order, not
towards the actual product
itself.
Shipping
and Claims Policy & Terms
and Conditions
If
your order at Carports.com or
affiliated companies requires
shipping through a third party
shipping company, we will
assist you through the
process. The following
terms and conditions apply to
all orders that are shipped
via Carports.com's shipping
department.
Upon
placing your order, you will
be responsible for paying for
an estimated freight quote
based on the current rates and
fuel surcharges. You
will receive a notification
via email when your order has
been shipped from the
warehouse facility. It
is not up to Carports.com when
your order is shipped and
Carports.com is not
responsible for the time frame
it takes to have your order
ready to ship from the date
you place your order, nor from
the time it takes to get your
shipment from the date it
ships from the warehouse.
At
the time you receive your
shipment, Carports.com
recommends for all customers
to inspect all pieces of the
shipment inside and out to
check for possible damages and
missing parts. If
damages are suspected, write
on the bill of laden (shipping
document) that the trucking
company provides you to sign
to accept delivery that the
shipment has possible damages
or missing parts. In
order to have a successful
insurance claim so that we can
replace your parts without any
delays, this is required.
There are no exceptions.
There is no way for us to
guarantee replacement of
damaged or missing parts if
the shipping documents are not
marked as damaged/missing at
the time of delivery while the
trucking company is still
present. At the time you
mark damaged/missing parts on
the bill of laden, you need to
contact our customer service
department at (336)-372-9180,
Extension 210 to notify
Carports.com of the claim.
You will be asked to make a
full inventory of the parts
you received and fax them to
(404)-601-0233. We will
review your documents, contact
the appropriate parties and
notify you of the next steps.
If
properly documented at the
time the shipment is received,
replacement(s) typically are
made top priority over all
other orders. Customer
service for our customers is
our top priority at all times!
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